ONLINE ORDERS TERMS AND CONDITIONS
SHIPPING POLICY
All prices on our website do not include courier/delivery charges. Courier/delivery charges will be added to final prices during checkout.
The shipping/courier/delivery charges is a flat fee of RM6.80 for West Malaysia; and a flat fee of RM14.50 for East Malaysia.
PROOF OF DELIVERY
Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
ORDER
Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 12.00AM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
Villatwenty Sdn. Bhd will send you a confirmation email for your order after your payment is verified and authorized by the bank and we have accepted your order. The confirmation email will contain your order details including basic contact information, product(s) description and delivery address. If you do not receive the order confirmation email within three (3) business days, please check your order summary in “My Account” or your email junk folder.
RETURN & REFUND POLICY
If 14 days have passed since you received your order, we cannot offer you refunds or exchanges.
Please note the following additions to our refund policy:
We will give refunds only if the returned items have not been opened
We are unable to refund you if the returned items are damaged, or have been opened, under any circumstances
We are also unable to give refunds on orders where incorrect addresses have been given.
Kindly reach out to us to notify us to expect your parcel within 14 days upon receiving your order. The costs incurred to return the products will be borne by you. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
CANCELLATION POLICY
After your payment is confirmed, your order begins to process and you cannot cancel or change your order. Our system is designed to fill orders and get them on their way as quickly as possible.
However, if you still want to cancel or change your order (once you receive them), you can do that. Upon receiving your order in the mail, simply return any items you do not want by following our Return and Refund Instructions.